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LEADERSHIP TOOLKIT
We believe that every leader needs a set of tools in which can help them lead and view the business in new and dynamic ways. The more a leader uses these tools the more proficient they will become when problem solving challenges that arise each day in the business. These leadership and business tools are centered around the 5 Critical Success Factors below. Each critical success factor represents an area of the business which leaders can influence and you can access all the relevant tools by clicking on the desired critical success factor and then on the link for the tool.
LEADERSHIP
LEADERSHIP
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2023 Focus and Goals - Our focus for the year to Embody a Championship Mindset (VIDEO)
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H.E.A.R.T. Leadership Model - Five fundamental characteristics to lead self (VIDEO)
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S.E.R.V.E. Leadership Model - Five fundamental characteristics to lead others (VIDEO)
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The Golden Circle - Learn the importance of vision and the value of starting with "WHY" (VIDEO)
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High Performance Leadership Teams (HPLT) - How we structure our leadership for growth (VIDEO)
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Support Challenge Matrix - How to lead with a good balance of support and challenge (VIDEO)
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Innovation Process - How to go from idea to a validated solution (VIDEO)
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Ideas with Impact - How to take your ideas from awareness to advocacy (VIDEO)
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Freedom Compass - Match your passions with your proficiencies for maximum results (VIDEO)
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Planning Process - Our process to create our annual focus and goals for the business (VIDEO)
TALENT
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5 Languages of Appreciation - How to value your team in a way they appreciate (VIDEO)
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ESRC Coaching Model - How to coach Team Members from failure to success (VIDEO)
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Growth Zones - Manage between comfort and panic so that Team Members find their growth (VIDEO)
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Power of P.I.E. - An acronym to help Team Members find their future career success (VIDEO)
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Delegation Levels - Not all delegation is created equal so understand what you are asking (VIDEO)
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High Performance Organizations (HPO) - How we "Excel at Execution" as an organization (VIDEO)
TALENT
CUSTOMER EXPERIENCE
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Customer Experience Monitor - Learn about CEM's and how they help us understand service (VIDEO)
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Continuous Improvement Model - 4 lenses to understand and impact guest experience (VIDEO)
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H.E.A.R.D. Model - How to recover a guest with an unsatisfactory experience (VIDEO)
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Trade Off Triangle - Understand the trades off we make in business to serve guests (VIDEO)
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W.H.E.D. - Winning Hearts Every Day Strategy (VIDEO)
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Hospitality Model - Core 4 plus 2nd Mile service create a winning combination (VIDEO)
CE
SALES & BRAND GROWTH
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Visual Identify Standards (V.I.S.) - Standards on how to represent the brand in marketing (VIDEO)
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Sales Equation - A simple way to understand how sales are generated for our business (VIDEO)
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Guest Value Proposition - How guests see value and how we can increase their value of CFA (VIDEO)
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Southroads Giving Strategy - How do we determine areas and organizations to serve in Tulsa (VIDEO)
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2023 Campaign & Rollout Calendar - All of Chick-fil-A's rollouts and campaigns for the year (VIDEO)
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Chick-fil-A One - Understand the value of raving fans of Chick-fil-A (VIDEO)
SBG
FINANCIAL STEWARDSHIP
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Incremental Profit Opportunity - Learn how IPO can help us identify areas of financial stewardship in business (VIDEO)
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TIM WOODY - How to identify forms of waste in the business (VIDEO)
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DRIP MODEL - How to identify opportunities in food cost (VIDEO)
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5S Kitchen - Strategy to better manage Kitchen inventory and efficiency (VIDEO)
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5S Front Counter - Strategy to better manager Front Counter inventory and efficiency (VIDEO)
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5S Numbers Activity - Activity to better understand benefits of 5S Strategy (VIDEO)
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Total Business Review - This is a monthly report diving deeper on business results for team (VIDEO)
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5 Whys - Learn to identify the root cause of problems to find the right solutions (VIDEO)
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Rule of 72 - This is a formula to understand how to invest into your retirement (VIDEO)
FINANCIAL
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