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There are a lot of opportunities to grow and develop within your Chick-fil-A career and to help navigate your career path we have created the Team Member Roadmap to guide you along your journey. This roadmap outlines the necessary steps you will take to progress from a newly hired team member to leadership and beyond.We are committed to your development and if you have

questions along the way please don’t hesitate to

reach out to someone on our leadership team.

(click on your destination)

Start your journey here...

New hire    team MEMbEr

Team Member

  • Complete New Hire orientation [orientation]

  • Complete Team member Training Guide [FOH] [BOH]

  • Obtain food handlers card [sign up]

  • Attend Chick-fil-a 101 training [sign up]

  • recite vision/Employee promise [Vision] [promise]

  • Complete application for Team Member [i'm ready]

Sr. Team Member

team member    Sr. tm

  • Complete expression of interest [click here]

  • Employed for 3-6 months

  • Completion of Sr.team member training guide [click here]

  • Attend hospitality 101 class[sign up]

  • Complete required leadership series[series]​​

    • we are valued​

    • we are one

    • we are excellent 

    • we are proud

    • we are stronger

    • introduction to the serve leadership model

  • Complete application for sr. team member[i'm ready]

Team Trainer

sr. tm    team trainer

  • complete expression of interesT [click here]

  • Reach out to the training director and schedule time to learn about pathway

  • Complete Team Trainer Training Guide              [FOH] [BOH English] [BOH EspaÑol]

  • letter of recommendation from team member and team leader [sample]

  • COMplete required Leadership Series [series]​​

    • Values Results and relationships

    • managing and measuring work

    • handling guest recovery

    • goal setting

    • building relationships cross culturally

    • Dealing with conflict management

  • COMPLETE APPLICATION FOR Trainer [i'm ready]

  • COMPLETE INTERVIEW WITH DIRECTOR OF TALENT

​

Team Leader

team trainer    team leader

  • complete expression of interest [click here]

  • complete team leader training Guide            [FOH] [bOH] [bOH spanish]

  • leadership 101 training [sign up]

  • read and report: "Heart of Leadership" by Mark Miller [checkout] [report]

  • COMPLETE required leadership series [series]​​

    • Managing vision and purpose

    • strategic vision

    • perspective

    • decision making

    • navigating career growth

    • delegation

    • addressing performance issues

    • coaching and providing feedback

  • get a letter of recommendation from manager [sample]

  • COMPLETE APPLICATION FOR TEAM leader [i'm ready]

  • COMPLETE INTERVIEW WITH DIRECTOR & manager

Sr. Team Leader

team leader    sr. team leader

  • complete expression of interest [click here]

  • demonstrate characteristics of a senior team leader [click here]

  • leadership 201 training [sign up]

  • complete first influencer project [click here]

  • Complete "Climb" mentorship Program [sign up]

  • read and report: "5 Languages of appreciation in the workplace" by Dr. Gary Chapman [checkout] [report]

  • complete required leadership series [series]​​

    • Dealing with change

    • organizational agility

  • COMPLETE APPLICATION FOR sr. TEAM leader [i'm ready]

Manager

sr. team leader    manager

  • must be 18 or older

  • must have availability for manager position

  • complete expression of interest [click here]

  • demonstrate characteristics of a manager [Click Here]

  • complete second influencer project [click here]

  • read and report: "the secret" by mark miller [checkout] [report]

  • complete required leadership series [series]​​

    • Risk taking

    • process improvement

  • letter of recommendation from A Manager and a director [sample]

  • when opportunity is available, COMPLETE APPLICATION FOR manager [i'm ready]

  • interview with two directors

SR. Manager

manager    sr. manager

  • complete expression of interest [click here]

  • demonstrate characteristics of a Sr. manager [Click Here]

  • complete THIRD influencer project [click here]

  • mentor one team member in "Climb" mentorship program [sign up]

  • read and report: "chess not checkers" by mark miller [checkout] [report]

  • complete application for sr. manager [i'm ready]

sr. manager    director

Director

  • have open availability as necessary with director role

  • complete expression of interest [click here]

  • demonstrate characteristics of a director [click here]

  • read and report: "the five dsyfunctions of a team" by patrick lencioni [checkout] [report] 

  • letter of recommendation from two directors [sample]

  • when opportunity is available, COMPLETE APPLICATION FOR director [i'm ready]

  • complete interview with operator and panel of directors

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